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Frequently Asked Questions

General Information

1. What is an online store?
2. Why do I need an online store?
3. Why should I choose RapidCat®CMS for my e-commerce needs?
4. What do I need to setup an online store with RapidCat®CMS?
5. What are the steps involved in setting up an online store?
7. Can I use your service outside the United States?
8. What are the terms of use?
9. How safe is my personal information that I provide to RapidCat®CMS?
10. How secure is my online store?
11. What is Secure Sockets Layer (SSL)?
12. How do I register my online store with search engines?
13. How do my customers communicate with me?
15. What action do I need to take when I receive 'Server Error' message?

Store/Merchant Registration

1. Can I connect my online store hosted at RapidCat® CMS with my current Web site?
2. How can I register/signup my store with RapidCat® CMS?
3. I forgot my password. How can I get my password back?
4. How can I update my online store profile?
5. Can I use my own domain name or Web address to my online store hosted at RapidCat® CMS?
6. How do I add a product to my store?



Maintenance

1. What is Maintenance?
2. How can I change site layout, colors and fonts of my Web site?
3. When will the changes that I made to my Web site be visible?
4. How can I add/delete my company logo?
5. What is the maximum size of the image that I can upload as my company logo?

6. What types of image formats supported for company logo?
7. How do I add links to a page on my website?

8. Can I use a Word document to upload my information to my Web Site?
9. How do I change the information on my contact us form?


General Information

1. What is an online store?
An online store is a cost-effective way of selling online. In your online store you can showcase all of your products to your customers. Your customers will be able to purchase the products they've been looking at. They simply add them to the shopping cart and securely enter their credit card information. They will receive confirmation of the order via email. RapidCat®CMS provides you with all of the necessary infrastructure you may need to conduct your business online. An online store is sometimes referred to as e-store, e-shop or virtual store.
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2. Why do I need an online store?
Through your online store, you can attract new customers from around the world, increase your revenues and maximize your profits. This can be achieved by submitting the Web address of your online store to various search engines.
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3. What action do I need to take when I receive 'Server Error' message?
You should never see 'Server Error' error messages. In case you happen to experience this error, please send an e-mail of the error message to Support Department.
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4. Why should I choose RapidCat® for my e-commerce needs?
RapidCat®CMS is committed to providing small and medium-sized businesses with all of the e-business infrastructure and technical help they need to succeed in this new economy. This commitment is expressed by offering the following features as part of our service:
        - Web site Management
        - Catalog Management
        - Shopping Cart Management
        - Order Tracking
        - Online Store Hosting
        - Real-time Credit Card Processing
   
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5. What do I need to setup an online store with RapidCat®CMS?
Apart from your store catalog, you need the following:
        - A modem or other Internet connection capable of speeds of 28.8kbps or greater
        - Internet Explorer version 4.0 and up
        - An e-mail account from any provider you choose - such as AOL, Earthlink, or free services like Yahoo!
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6. What are the steps involved in setting up an online store?
Assuming you've already setup your work environment as described in the previous FAQ, the following steps will help you to setup your own online store:
        -
Register/Sign-up with RapidCat®CMS.
        - Use RapidCat®CMS Maintenance to add/modify/delete Web pages to your online store

        - Use RapidCat®CMS Maintenance to organize items of your online store into departments and categories
        - Use RapidCat®CMS Maintenance Settings to add shipping, payment and sales tax options to your online store
        - Use Order Tracker to track your customers' orders. Don't forget to update order status with the last action taken on it. This will notify your customers with an update on their orders
        - Don't forget to logout once you finish administering your online store; especially if you're sharing your PC.
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7. Can I use your service outside the United States?
Yes. You can use the RapidCat®CMS service from anywhere in the world as long as you can access the Internet.
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8. What are the terms of use?
JADE International reserves the right to refuse to host sites, for any reason based on but not limited to legal, ethical and moral issues. Please read our Terms of Use agreement for more details.
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9. How safe is my personal information that I provide to RapidCat®CMS?
We do not share any of your personal information with third parties without your permission, and we apply the same policy to your Web site visitors and customers. Please read of our Privacy Policy for complete details.
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10. How secure is my online store?
Your online store is hosted on our Web server, which is behind a state-of-the-art firewall. All private data, including monetary transactions that get transmitted between your browser and our Web server, is encrypted so both your customers' and your information is safe. The encryption is done using our Secure Sockets Layer (SSL) Web server. Unfortunately, no e-commerce system can guarantee 100 percent protection for your private data.
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11. What is Secure Sockets Layer (SSL)?
SSL is an industry-standard protocol that creates a secure connection to the server, protecting your information as it travels over the Internet. SSL uses public key encryption, one of the strongest encryption methods around. Internet Explorer displays a padlock on the bottom right of the screen. Another way to tell that your Web site is secured by SSL is when the URL begins with https: instead of http.
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12. How do I register my online store with search engines?
Due to constant changes made to search engines we offer search engine submittal, Search Engine Optimization and Search Engine Marketing as services through www.jadeinternational.com
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13. How do my customers communicate with me?
Your customers can communicate with you either by telephone number or through e-mail that they see on your home page. So make sure to display your contact information on your Web site.
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15. How do I delete my store?
You need to contact our Technical Support to delete your online store. Send an e-mail to our Support Department with your online store removal request.
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Store/Merchant Registration

1. Can I connect my online store hosted at RapidCat® with my current Web site?
Yes. You can simply add the link to your online store to your current site.
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2. How can I register/signup my store with RapidCat® CMS?
Go to Get Started. Fill out the registration form and please make sure you read our service agreement before you submit your request. Once you're registered, you'll have access to various tools to build your online store.
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3. I forgot my password. How can I get my password back?
E-mail or call JADE support at 262-938-5950 and we will reset your password for you.
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4. How can I update my online store profile?
Login as administrator and you can make all necessary changes.
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5. Can I use my own domain name or Web address to my online store hosted at RapidCat®CMS?
Yes. It's not an automatic process. If you haven't registered your own domain name or Web address, please do so with ns01.jadetech.net and ns02.jadetech.net as the Primary DNS Server. You may go to any service such as http://www.enom.com or http://www.godaddy.com to register your domain name or JADE International can register your domain for you and will renew the name for you when the time comes. If you've already registered, change the primary DNS server entry of your Web address to ns01.jadetech.net. Once you complete the changes, contact our Support Department to help you with the rest of the process.
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6. How do I add a product to my store?
To add a product to your store you will need to log into your website.  Click on Configuration/Catalog Configuration/Catalog Management.  Click on the blue folder for the category you want to add a product in.  Click on the brown box icon to add a product.  Click on Add Product in the upper right hand corner of the screen.  You will get four tabs on this screen. General - Description - Images - Shipping.  Fill in the information for the product you are entering and upload an image to use for that product.  Click on Save Product.
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Maintenance

1. What is Maintenance?
Maintenance helps you to manage the Web pages in your online store. Login as store manager and select Configuration. Using Web Site Configuration you can do the following tasks:

  • Add, update or delete a Web page
  • Add or delete your company logo
  • Change site theme that includes site layout, colors and fonts

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2. How can I change site layout, colors and fonts of my Website?
Login as administrator and select Configuration/Web site Configuration. You will find 'Web Site Layout' link from the left side navigation bar. If you've already logged in, go to Web site Configuration.
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3. When will the changes that I made to my Web site be visible?
After you make changes to your Web site through Configuration and Catalog Configuration, your changes will be visible immediately.
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4. How can I add/delete my company logo?
Login as store manager and select Configuration/Web site Configuration/Web site Layout. Browse for your logo on your computer then press "Update Site". Your new logo will be visible on your Web site.
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5. What is the maximum size of the image that I can upload as my company logo?
The maximum image size for company logo is 128 KB.  The image should be no more than 130 pixels wide and between 50 and 200 pixels high.
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6. What types of image formats are supported for company logo?
The valid types of image formats supported for company logo are - GIF, JPG/JPEG and PNG.
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7. How do I add links to a page on my website?
Log in to your website and click on Configuration and then Website Configuration.  Click on Web Page Admin.  Click on the page you'd like to add the link to.  Click on the content tab.  Highlight the text that you'd like to make a link.  Once you have the text highlighted, click on the link button on the toolbar.  If you hover over the icon it will say "Insert/Edit Link".  Place the url in the first box labeled "Link URL" or find the page on your site you'd like to link to in the second box labeled "Link List".  Click Insert.  Save the changes you made to the webpage.

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8.Can I use a Word document to upload information to my Web Site?
Yes, however you will need to copy the text you'd like to use on your Web Page and click on the "Paste From Word" icon on the toolbar.  It looks like a clipboard with the Word symbol over it.  This will strip all of the excess code from the document to allow for a smooth transition.  You may lose some of the formatting from the document and you will need to use the WYSIWYG editor to make those formatting changes.
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9. How do I change the information on my contact us form?
Log in to your website and click on Configuration.  Click on Web Site Configuration.  Click on Site Contact Info.  All of the information that displays on your Contact Us Page will be edited here.  Boxes left blank will not display.
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